Passenger Ground Services (TALP-51-SH-EN)

  • Introduction to airport and airline operations

  • CRS and DCS functions

  • Passenger and Baggage check-in procedures

  • Managing passenger interactions

  • Aviation security procedures for passenger and baggage transport

  • Enhanced passenger facilitation, latest innovations and career opportunities

Airline Customer Service Fundamentals (TALL-28-ON-EN)

  • Introduction to airline customer service

  • Communication skills

  • Emotional intelligence vs. emotional competence

  • Cross-cultural awareness

  • Customer contact techniques and dealing with complaints and conflict

  • Dealing with complaints and conflicts.