IATA International certificate courses  necessitates the eligibility of anyone wishing to start a career at various in different airlines, airports and other tourism related industry of the world

Passenger Ground Services (TALP-51-SH-EN)

• Introduction to airport and airline operations
• CRS and DCS functions
• Passenger and Baggage check-in procedures
• DGR awareness for passenger service agent
• Managing passenger interactions
• Aviation security procedures for passenger and baggage transport
• Enhanced passenger facilitation, latest innovations and career opportunities

Airline Customer Service Fundamentals (TALL-28-ON-EN)

• Introduction to airline customer service
• Communication skills
• Emotional intelligence vs. emotional competence
• Cross-cultural awareness
• Customer contact techniques and dealing with complaints and conflict