IATA International certificate courses  necessitates the eligibility of anyone wishing to start a career at various in different airlines, airports and other tourism related industry of the world

Passenger Ground Services (TALP-51-SH-EN)

  • Introduction to airport and airline operations
  • CRS and DCS functions
  • Passenger and Baggage check-in procedures
  • DGR awareness for passenger service agent
  • Managing passenger interactions
  • Aviation security procedures for passenger and baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities

Airline Customer Service Fundamentals (TALL-28-ON-EN)

  • Introduction to airline customer service
  • Communication skills
  • Emotional intelligence vs. emotional competence
  • Cross-cultural awareness
  • Customer contact techniques and dealing with complaints and conflict